Andover BID Market

BID Rangers – Welcome to our town

Logo Andover BIDWelcome to David Lacey and Aarron Bates, the two appointed BID Rangers for Andover Town centre (pictured right) with their supervisor Darren Winter from Venture Security who are employed by BID to deliver the service. You will see their uniformed presence around the town daily.

Among the most popular projects delivered by BIDs around the UK are Rangers. Rangers, a welcome presence to many town and city centres. They perform a variety of valuable roles from welcoming visitors to supporting businesses on a day to day basis and working closely with the Police acting as valuable eyes and ears on the ground. Our Rangers, receive regular training, updates and sharing of ideas days, they all express enthusiasm for their work and dedication to showcasing the best of Andover town centre and supporting their BID businesses.

Out in all weathers they face new challenges daily. With the means to communicate by phone or radio they provide a valuable mechanism to ensure that issues which may impact upon the visitor experience or affect businesses are dealt with in some way. They don’t have a magic wand on their utility belt, but calling upon their training in customer service, conflict management or first aid, they do what they can and summon support from other services such as local authorities, police or other agencies.

The Rangers’ body camera footage and Begging Logs are proven to help in successful prosecutions of individuals who would have otherwise been left un-checked to inflict their anti-social behaviour on visitors and those who work in the town. A focus on business liaison and keeping businesses informed of town initiatives, BID projects, opportunities for promotion and help in issue resolution gives BID Levy payers tangible benefits for their levy.

They do not attempt to replace the police or any other service which works towards making our  town centre great, but their presence goes a long way in moving a town or city centre from simply a functioning environment to a friendly and welcoming place for everyone to enjoy.

Operating six days a week, all year round and whatever the weather, they are the eyes and ears of Andover Town Centre, helping people find what they are looking for and creating a sense of safety, solidarity, and positivity. With close links to the Council, Police, CCTV and Shopwatch Scheme, they offer an important bridge between businesses and the security services, helping to deter crime simply by being a consistent patrolling presence.


• Providing advice, directions and help to all visitors
• Helping visitors find businesses
• Assisting with first aid issues
• Assisting with town centre events
• Reassuring visitors and deterring crime
• Collecting data on what issues are affecting businesses in the town centre

The Rangers visit all businesses within the BID Area basis to introduce themselves, provide information about their role and how the
service will develop. The team are a vital link between businesses and organisations within the BID Area, to ensure that businesses are
getting the best out of the BID services and projects. They are the eyes and ears of the BID and report various environmental and other
issues, so that collectively we can ensure that Andover is the best it can be for businesses, staff and all users of the Town Centre. They
record what they see in the town centre so that data can be collected about what is happening and work to resolve issues.


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